Replacement for defect:
We accept replacements only for defective or damaged items delivered. The request must be made within 14 days of receipt.
Items must be unused and in their original packaging.
The shipping of the replacement is at our expense.

Returns without replacement:
We do not accept returns without replacement. Our products are not custom-made and all specifications, including photos and details, are already provided at the time of purchase. This choice also helps reduce environmental impact by avoiding unnecessary shipments and waste of resources.

Non-replaceable items:
Gift cards

To request a replacement, contact us at:
pelletteria3p@icloud.com
and send the item to:
PELLETTERIA 3P SAS di Polini Virgilio & C, Viale Alfredo Oriani, 55 - 48015 Cervia (RA), Italia

Final note:
We are a small company and we aim to ensure transparency, quality, and respect for the environment in every phase of our work.