Refund policy

Right of withdrawal

In accordance with applicable law, the Customer has the right to withdraw from the purchase within 14 days from the date of receipt of the product.

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Defective or non-conforming products

If the product is defective or not in conformity, the Customer must notify us within 14 days of delivery.
In such cases, the Seller may, at its discretion, offer a replacement or a refund of the amount paid.

Return shipping costs will be fully covered by the Seller, who will arrange product collection after agreeing with the Customer.

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Right of withdrawal (change of mind)

The Customer may exercise the right of withdrawal within 14 days of receiving the product, provided that the goods are intact, unused, and complete with original packaging.

Return shipping costs are borne by the Customer.

Refunds will be issued only after receipt and inspection of the returned product.

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Exclusions

No exchanges are offered for personal choice (e.g. change of color or model). In such cases, the Customer may place a new order after receiving the refund.