FAQ
Are your products suitable as a gift?
Of course! Our leather products make perfect gifts for any occasion. If you wish, we can also wrap your purchase elegantly and personally so you can give it to whomever you like.
How can I care for my leather products?
To maintain the beauty and durability of your leather items, we recommend cleaning them regularly with a soft cloth and applying products specifically designed for leather care. Avoid prolonged exposure to heat sources or direct light, and store them in a cool, dry place.
What should I do if my product arrives damaged?
If the product you received is damaged or does not match the description, contact us immediately at pelletteria3p@icloud.com. We will do our best to resolve the issue by offering a refund or a replacement.
Do you offer discounts or promotions?
We periodically offer special discounts and promotions. Sign up for our newsletter to stay up to date on all our offers and news, and to receive 10% off your first purchase.
SHIPPING
FAST SHIPPING
We do our best to ship your order as soon as possible!
For shipments to Italy, San Marino, and Vatican City, delivery is expected within 2-6 business days (free for all orders).
For the rest of Europe, delivery times range from 5-8 business days, depending on the destination country.
For the UK and Northern Ireland, delivery takes 5-8 business days.
For the United States and Canada, delivery is estimated at 15-25 business days.
Reliability and care with every shipment, always at your service!
ORDER TRACKING
Once your order has been placed, you’ll receive a shipping confirmation with a GLS Italy or Poste Italiane tracking number. This way, you can track your package and stay up to date on the delivery status with ease!
IF YOU HAVE ANY QUESTIONS, CONTACT US!
If you have any questions or requests, we're here to help. You can contact us via our chat, available Monday to Friday during business hours, for a quick response. Alternatively, you can message us on WhatsApp at +39 3207969614 or email us at pelletteria3p@icloud.com. We'll be happy to help!